1. Pause is the default
If you're unsatisfied or travelling, our default offer is to pause your subscription with 24-hour notice — paused days carry forward to the next cycle. We find this works for 95% of cases and avoids the friction of refunds.
2. When refunds apply
If we are unable to provide service (e.g., your area is no longer covered), we refund unused days on a pro-rata basis. Email billing@thegroomcar.com with your booking ID.
3. Damage
If our cleaner damages your car (we hope never), report within 24 hours with photos. We will investigate and either repair, replace, or refund — fairly.
4. Refund timeline
Once approved, refunds are processed via the original payment method within 7–10 business days.
5. No refund cases
Days when you forgot to move the car / blocked our access without notice. Heavy-rain days are NOT refunded — they're carried forward. National holidays are NOT refunded — they extend your cycle.
6. Contact
Refund requests: billing@thegroomcar.com. General questions: /contact.